Frequently Asked Questions

What is an Escape Room?

Our Escape Rooms are team experiences in which you will need to work together to uncover the story behind each game and complete a series of objectives. As a team, you will search for objects and clues that will help you solve different puzzles and riddles, discover hidden codes and gain access to new areas of the room.

At the beginning of the game, you will be introduced to the story and taken into a themed room. From that moment on, you are free to start investigating in whatever way you consider appropriate. Just remember that nothing depends on chance and that every puzzle can be solved without using force. For example, if a drawer does not open, it is not stuck—you simply have not yet found the correct way to open it.

Where are we?

We are located in Vigo, on Calle Escultor Gregorio Fernández, at the corner with Vía Norte. We are very close to the Vialia Shopping Centre.

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Is it scary?

It should not be, as our games have a magical atmosphere with a touch of humour. However, we use lighting and sound effects to create moments of tension.

Is there a minimum age requirement?

Our games are designed for adults, we recommend The Witch's Cabin for ages 14+, and Grimoire Thieves for ages 16+.

It's allowed for adults to bring people younger that the recommended age, howerver, the experience may differ.

For the youngest, 8 to 13 years old, you can reserve Youth Mode instead, where the games have been adapted to their age and they will be accompanied inside the room by a qualified instructor. If you have questions ask us.

None of our games are suitable for children under 8, and children under this age are not permitted to enter.

Do I need to wear special clothing?

No, special clothing is not required. However, we recommend wearing comfortable clothes.

In one of our games, The Witch’s Cabin, players need to crawl or crouch. The space in this area is wide, and the exit remains visible at all times. It is also suitable for pregnant women.

How much does the game cost?

Our prices vary depending on the number of players and the room booked:

What is Youth Mode?

It is an adapted version of The Witch’s Cabin that allows younger players to enjoy our rooms. It is designed for children aged between 8 and 13, inclusive. In addition to the Game Master who runs the session, the children are accompanied inside the room by a qualified instructor, so an adult does not need to be present.

Is there a maximum number of players?

Yes. Our rooms are designed for a minimum of 2 players and a maximum of 6 players in the standard mode, or up to 8 players in Youth Mode.

Which languages are available?

Our rooms are available in Spanish. The Witch’s Cabin can also be booked with a partial translation into Portuguese or English. All information needed to solve the puzzles has been translated into both languages, although some story-related elements are only available in Spanish.

Are the locations accessible?

Please contact us to discuss the available accessibility options.

How long does the game last?

Each experience has a different duration. Please check our booking page for further information. Booking page.

What are your opening hours?

You can check the available times for each room on its corresponding page through our booking system. Booking page.

It is important that the entire group arrives at the entrance at the exact time of the booking, as arriving late affects the following sessions and the schedule established for that day. Any delay may be deducted from your playing time. In more extreme cases, it may not be possible to start the game at all.

How can I make a booking?

Simply visit our booking page, choose the game you prefer and follow the steps. First, select the day and then choose one of the available sessions.

You must complete the booking form with your email address and telephone number. You will receive a confirmation email containing the details of your booking.

Can I pay at the venue?

When making a booking, you must first choose whether you want to pay the full amount or only a deposit. When paying a deposit, the remaining balance can be paid at the venue, but only in cash, as we do not have a physical card terminal. To pay by card, you must select full payment when making the booking. Please make sure you read our cancellation policy. Cancellation Policy.

Can I modify or cancel a booking?

Yes, but please make sure you read our cancellation policy. Cancellation Policy.

Do you still have questions?

Please contact us to discuss the available accessibility options.